Sales & Guest Service Promote maximum revenue attainment by performing transactions with efficiency Ensure accuracy in transactions while monitoring product capacities Ensure that every guest is greeted warmly when approaching the ticket booth Answer questions regarding product, price, duration, etc. with expertise and patience Prepared to work during submitted availabili

Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies Enter new reservations accurately and thoroughly Process payments in a timely manner in following company procedures Successful proper cash handling and maintaining of all monies in the ticket booth including deposits Maintaining sales and accounting documents

Document financial transactions and record entries in ledgers Ensure cash, AR and deferred revenue reconciliations are completed timely and accurately Research transactions and determine appropriate accounting treatment Track project progress and communicate progress and roadblocks timely Assist manager with ad hoc job requests and analysis as needed Additional job duties

Cruise Execution Act as the on duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual Maintain continuous communication with the back of the house and restaurant management regarding staff and operations Provide input regarding shipmate relations Ensure tha

Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS) Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates Actively participate in meetings including the Manager pre cruise briefing Oversee the setting of assigned deck(s), including pack

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions

Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT System (OSS) Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch over passengers in ships' bow or stern in order to look for obstructions in

Cruise Execution Assist in managing the front of the house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervisi

Provide recommendations to increase utilization and efficiency of inventory, by opening, canceling, or consolidating events based on demand and profitability. Daily monitoring and maintenance of all cruises to ensure general public seat availability and that capacity goals are met. Answer, resolve and follow up on inventory questions from the sales team and liaise across

Inspect food preparation and service areas to ensure observance of safe, sanitary food handling practices Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT service system Prepare high quality food following prescribed recipes and production specifications Receive and organize hot line food orders; portion, arrange, and garnish food for s

Customer Service Provide exceptional hospitality to guests and crew as prescribed in our RESPECT Service System (RSS) Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment. Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special t

Inspect food preparation and service areas to ensure observance of safe, sanitary food handling practices Prepare high quality food following prescribed recipes and production specifications Receive and organize hot line food orders; portion, arrange, and garnish food for service Receive and store food and supplies using proper food handling techniques including stock rot

Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT service system Operate dish machine; ensures all dishes are cleaned, organized, and stored appropriately Ensure that dishwasher is in proper working order; responsible for routine cleaning of equipment and refilling chemicals as needed Test and document dish machine temperature and saniti

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Greet guests and serve food and beverages in a timely fashion Accurately take orders and enter them into the point of sale system Maintain the cleanliness and safety of all common areas and service stations Participate in the celebration and entertainment experience of the

Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS) Provide guests with water, coffee/tea, and bread service throughout the meal Bus used and unneeded dishes and glassware from guests tables to galley Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning Maintain the cleanliness